Most items purchased from Exotic Touch may be exchanged or returned within 10 business days from the date you received your order. The merchandise must be in new condition, with all tags attached, and in its original packaging.

Exotic Touch Lingerie will NOT accept returns if: 1). Items have been washed, worn, altered, smell of perfume, lotions or smoke, 2). Over 10 business days have passed since you received your order. Exotic Touch Lingerie will NOT accept returns on panties, thongs, g-strings and/or similar intimate items due to health regulations.  We do not accept returns on costumes. All items must be in their original packaging and be in the condition that they were received in order to be eligible for refunds or exchanges.

All return shipping charges are the responsibility of the customer. We strongly suggest you ship your return shipment via UPS, FedEx or USPS Priority Mail with delivery confirmation as Exotic Touch Lingerie is not responsible for lost or damaged merchandise on return shipments.

Returns will not be accepted without a valid RA # on the outside of the package and our return form (included with each order) within the package. Please make a copy of the return form for your records. Customers are responsible for return shipping charges. We recommend returns be sent either insured or with delivery confirmation. Credits will be issued within 14 days of receipt of item(s). The format for the Return Authorization Number (RA#) is simply your order number.

If your order did not include our return form, please go to our contact us page and request one to be sent to you.

Holiday Return Policy

We recognize that an extended Return Policy is required for Christmas and Valentine's Day, traditional gift giving holidays. Items purchased, therefore, from November 1st through December 24th may be returned up to 15 days after Christmas Day.  Similarly, items purchased from January 1st through February 13th may be returned up to 15 days after Valentine's Day. All other terms for returns apply